Guarantee

Have you found any defects in our products? Do not worry!
Ensuring consumer satisfaction with Elite Airguns products is part of the company's existence objectives. So we created a guarantee policy :

We are a family owned and operated business.

  

WARRANTY POLICY

We are a family owned and operated business.

We are a family owned and operated business.

• All the products Elite Airguns are guaranteed against manufacturing defects by means of the invoice , when issued within the established term;

We are a family owned and operated business.

• The warranty period against manufacturing defects for Elite Airguns kits is 06 months . Accessories and other products are guaranteed for 3 months against manufacturing defects , counting from the date of issuance of the invoice;

We are a family owned and operated business.

• The guarantee is made directly with Elite Airguns;

We are a family owned and operated business.

• To start the warranty service for your product, it is necessary to access the website http://www.eliteairguns.com.br/garantia then the customer must complete and send the warranty form as requested.

Completing all fields is necessary and mandatory . The invoice must be attached or scanned in PDF format or readable image file;

We are a family owned and operated business.

• The contact return period is up to 24 business hours (three days) for data and information evaluation. We will contact you to investigate the possible defects and guidelines for sending authorization to post the product after we find any manufacturing defect;

We are a family owned and operated business.

• Products with alleged defects will then be collected for analysis and testing by technicians at Elite Airguns. The deadline for testing and returning the product is 7 working days after it arrives at the company;

We are a family owned and operated business.

• If the manufacturing defect is proven, the defective part will be replaced or repaired and the kit or part packaged together with a report that proves the analysis and defects. Finally, the product will be shipped at no additional cost;

We are a family owned and operated business.

• It is necessary that when sending the product for warranty, that it accompanies the original packaging and all the original accessories ;

We are a family owned and operated business.

If the product does not present a manufacturing defect or does not respect the rules described below, it will be returned after the freight paid by the customer;

We are a family owned and operated business.

WHAT THE WARRANTY DOES NOT COVER:

We are a family owned and operated business.

• Improper use, unauthorized modifications , unauthorized repairs , misuse , neglect, abuse, accident, alteration , defects or damage arising from incorrect installation ;

We are a family owned and operated business.

• Products with part numbers removed or damaged, making them unreadable;

We are a family owned and operated business.

• Products with natural wear ,

We are a family owned and operated business.

• Stem and cylinder (externally exposed parts) scratched or damaged due to improper use , or improper installation ;

We are a family owned and operated business.

• Damage caused by improper installation, out of specification, using inappropriate material ;

We are a family owned and operated business.

• Damage caused by the lack of use of centralizers , use of homemade centralizers or centralizers that are not manufactured by Elite Airguns ;

We are a family owned and operated business.

• Gas spring showing supposed leakage , due to the rod's self-lubrication , necessary and normal behavior for its operation;

We are a family owned and operated business.

• Gas spring with supposed locking , and generally when the spring is in perfect operation it does not move with the force of the hands;

We are a family owned and operated business.

• Gas spring showing misalignment of the stem in relation to the tube;

We are a family owned and operated business.

• Products with purchase dates different from the date shown on the invoice , or with the warranty period exceeded ;

To start the warranty process, complete and submit the form below: